I would like to thank you all, our shareholders, for your continued support. I am Tadao Sugiyama, and I was appointed President & CEO as of May 21, 2020.
The global economy and medical front are currently facing an extremely difficult situation due to the COVID-19 pandemic. Against the backdrop of this economic situation, I cannot help but feel that a new social order will emerge once the pandemic has ended.
It is my belief that the biggest stress factor for people is other people. Moving forward, our group stores will be managed in a way that reduces stress for both our customers and employees and prevents harassment from occurring. Furthermore, we intend to create 5G digital stores. Fusing the features of both online and brick-and-mortar stores, we will strive to provide our customers with a stress-free and enjoyable shopping experience.
Chiyoda’s corporate philosophy features the four Cs.
“Change (adapting to changing times)”:
Always respond to the ever-changing needs of our customers.
“Challenge (taking on the challenge of entering completely new fields)”:
Perceive customers’ potential expectations swiftly and engage in new fields bravely.
“Competition (friendly competition within our company)”:
Promote friendly competition through proposing ideas that will benefit our customers and behaving accordingly.
“Communication (conversation, sharing, and consideration to others)”:
Focus on communicating with our customers and sharing information within the company.
Implementing these four Cs with resolve, we will strive towards creating stores and products that fully reflect the opinions of our customers as well as our store staff.